We deal with all aspects of Business Recovery & Restructuring as well as Insolvency Law relating to every formal insolvency procedure.

We are not limited to any particular type of business, whether by size, sector or legal structure.

As we specialise in this area we understand the needs and objectives of our clients better than more general law firms. Our practical approach means that we offer advice which is not merely legal in nature. Our advice is primarily aimed at assisting the turnaround of a business whilst limiting the unavoidable risks experienced by businesses in financial difficulty.

Technical excellence is a given expectation of all our clients as it would be of any lawyer they might engage.  Our approach is to do a full fact find to assess our clients’ needs and then to advise honestly and commercially to provide the best practical solution for that client.

Working in times of financial distress requires particular skills of lawyers who need to be proactive, concise in their advice. We understand the commercial drivers and the strategic imperatives of businesses in distress and the need to go beyond core legal advice and be a trusted business partner.

We are able to help you build alternative plans and strategies tailored to companies’ circumstances to achieve the best possible outcome for you.

We can deal with problems arising as a direct consequence of financial difficulties, such as creditor pressure and cash-flow problems as well as those which are not necessarily linked, such as shareholders’ and board disputes.

Formal insolvency proceedings are not always the right solution for underperforming businesses and we never consider business failure as inevitable. We consider the Business Recovery & Restructuring and Insolvency aspects of our practice to be complementary, but distinct.

We advise on the avoidance of risk and problems in the management of distressed businesses and those encountered in the operation of businesses without immediate financial problems.

The longer problems are left without being addressed the fewer or more restricted the options available to you so we appreciate the opportunity to be directly involved with matters at an early stage, even if any formal instruction appears uncertain at the time.  

We are in a position of both objective outsiders and specialist insolvency lawyers, able to act as confidantes and advisers subject to the privileged solicitor-client relationship.

We advise a large number of clients on their restructuring options focusing on where value lies for a stakeholder when a business becomes distressed. This advice can often result in enhanced security and recovery if restructuring options have been exhausted.

When businesses are struggling and the stakes are high, our clients expect clear, unequivocal advice from lawyers who understand the commercial pressures and risks.  We act for lenders, borrowers, insolvency practitioners and company directors on a wide range of distressed, turnaround and insolvency matters.  We also advise directors on avoidance of personal liability such as liability under the wrongful trading and fraudulent trading provisions of The Insolvency Act 1986 and under the Company Directors Disqualification Act 1986.

Complaints Procedure

1. Our complaints policy

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong we need you to tell us about it. This will help us to improve our standards.

2. Our complaints procedure

If you have a complaint please contact us with details.

3. What will happen next?

3.1 We will send you a letter acknowledging your complaint and if necessary asking

        you to confirm the basis of your complaint which we will set out in the letter. We will

       also let you know the name of the person who will be dealing with your

       complaint.You can expect to receive our letter within three days of us receiving your

       complaint.

3.2 We will record your complaint in our central register and open a separate file for

       your complaint. We will do this within a day of receiving your complaint.

3.3 We will then start to investigate your complaint. This will normally involve the

       following steps:-

3.3.1 We will pass your complaint to the Senior Partner, within three days.

3.3.2 He will ask the member of staff who acted for you to reply to you complaint

within seven days.

3.3.3 He will then examine their reply and the information in your complaint file. 

If necessary he may also speak to them. This will take up to three days

from receiving their reply and the file.

3.4     The Senior Partner will then invite you to a meeting to discuss and hopefully resolve your complaint.  He will do this within fourteen days of sending you the acknowledgement letter.

3.5      Within three days of the meeting the Senior Partner will write to you to confirm what took place and any solutions he has agreed with you.

3.6     If you do not want a meeting, or it is not possible, the Senior Partner will send you a detailed reply to your complaint.  This will include his suggestions for resolving the matter.  He will do this within five days of completing the investigation.

3.7      At this stage, if you are still not satisfied, you may contact us again.  We will then arrange to review our decision.  This will happen in one of the following ways:-

3.7.1   another partner of the firm, if any, will review the Senior Partner’s decision within ten days;

3.7.2   we will ask our local Law Society or another local firm of solicitors to review your complaint within five days.  We will let you know how long this process will take;

3.7.3   we will invite you to agree to independent mediation within five days. We will let you know how long this process will take.

3.8      We will let you know the result of the review within fourteen days of your written request for a review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons. 

3.9      If you are still not satisfied you can contact the Legal Ombudsman

P.O. Box 6806

Wolverhampton

WV1 9WJ

about your complaint.  Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint but for further information you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk

If we have to change any of the timescales above, we will let you know and

explain why.